RSS FeedSeptember 28th, 2010
“You forgot to get your empanada”, and other lessons in Customer Service
When I pulled out of the drive through, there was no empanada in it, and if I was smarter and more health conscious I would have left the matters at that, but as I said, it was after 12 hours of fasting and it was a different Amrinder. So, as I pulled into the drive through again, the woman said “Forgot your empanada?”. Did I forget it? No, I ordered one. You took the order, and noted it. You charged me for it. I paid for it. Here, this receipt even shows it. The only thing that happened was that you forgot to put it into the brown bag.
“You forgot to get your empanada”, and other lessons in Customer Service
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